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Help

Buying at www.margarettebcn.com is very easy. You just have to follow the next steps:

  1. Choose the reference you wish to buy.
  2. Visualize the product you are interested in. You will find different pictures, where you will be able to see the details. You will be also able to see the available colors and sizes, reference number, price, composition and washing instructions. If you hesitate about your size, there is a size chart at your disposal, too. If you have questions about the composition or meaning of the washing and ironing symbols, there are also guidelines at your disposal.
  3. Please select a garment and add it to the shopping basket. After that you can keep on buying or finish your order.
  4. If you wish to finish your order and you are not registered yet, you will have to do so at that moment. It is very easy!
  5. Finalize your purchase and pay by bank card (Visa, Visa Electron, Mastercard).
  6. You will get an e-mail with your confirmation of order.

Where can I get my order?

You can get your order at either the address you choose (your home, at your work, except a PO box). We ship to Europe, EEUU, Japan and Australia. We don’t ship to Ceuta and Melilla.

Can the delivery country be different from the purchase country?

The answer is no. The delivery country must be always the same as the purchase country.

How long will it take for my order to arrive?

If you have requested a delivery by courier before 12am, the deadline will be 1 or 3 working days in Spain. For others destinations, please contact us at: store@margarettebcn.com

How much does a delivery cost?

The cost of deliveries depends on the destination. When purchasing the garment, you will be informed about the cost. For any doubt, please contact us at: store@margarettebcn.com

Which is the process of delivery at a given address?

If you have chosen to be delivered at any given address, we will send you an e-mail with a tracking number by the moment the order is sent out of our warehouse. Afterwards the transport company will inform you by SMS or e-mail about the delivery of your order.

Exchanges

Can I change my purchase?

Yes, there are 2 options:

  • You can change the size or color at our showroom –free of charge-, as long as there is stock, and the product’s conditions are good. For a different article you will be charge or credit the price difference. Just contact previously with us at store@margarettebcn.com
  • If you are not able to go to our showroom, you should request the change by e-mail to: store@margarettebcn.com

 

Which is the deadline to request a change?

The deadline for any change is 10 days from the reception of the e-mail confirming the delivery.

 

Returns

What should I do to return an article?

You should request a home collection by sending an e-mail to store@margarettebcn.com pointing out the delivery note number. Once the data is verified, we will authorize the collection of the parcel within a deadline of 24-48 hours (working days).

Which is the deadline to do a return?

The deadline for any return is 10 days from the reception of the e-mail confirming the delivery.

Shall I pay the return?

Returns in the Iberian Peninsula are free, except of products on sale. For other destionations, please contact previously with us at store@margarettebcn.com

When shall I get the import of my return back?

After authorizing and verifying the return (garments must be in perfect conditions and have the inner labels), you will get a confirmation e-mail with the import to be credited less the return expenses. The credit note will be issued immediately.

After that, please remind that the time of being cashed back depends on your bank.

 

mârgarette reserves the right of rejecting all those returns that are communicated or sent out of the established deadlines,  returns of articles in other conditions than those in which they were sent and during sales periods.

Idorem Producción y Gestión S.L.

mârgarette

B64799117

Can Pi, 19, 4o, 08908 L’Hospitalet de Llobregat

eshop@margarettebcn.com

 

These General Conditions will expressly govern the relations that arise between mârgarette, marketed by Idorem Producción y Gestión S.L., Can Pi, 19, 4o, 08908 L’Hospitalet de Llobregat, Spain Taxpayer ID no. B64799117 (hereafter, “mârgarette”) and third parties (hereafter, “Users”) who are registered as users and/or who acquire products through the online store of the official website for mârgarette (https://www.margarettebcn.com”, hereafter the “Store”).

Processing of Personal Data

At www.margarettebcn.com (mârgarette), we are very concerned about security and about guaranteeing and protecting the privacy of data contributed by our customers. Besides the minimum established by law, the gathering and processing of data will be done under security levels that impede any loss, manipulation of data or unauthorized access. Compliance with Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that all data you provide us through the purchase order and/or subscription to domain newsletters, will be incorporated to a database owned by mârgarette, aimed at managing the request or orders and their billing and, furthermore, to send you information about products and services marketed by us, as well as for sending commercial proposals from other companies related to those sectors that could be of interest to you.

Your consent for receiving information about products marketed by mârgarette or other companies carefully selected by us will be understood as given in a manifest and unequivocal manner when you inform your data to www.margarettebcn.com (mârgarette). These advertising messages will be sent by e-mail. We inform you that the data you provide us will not be transmitted, in any circumstance, to the advertising companies. Unless specifically stated otherwise, it will be considered necessary to complete all data required in the forms and coupons found on this website. If you do not inform all the data deemed necessary, mârgarette may, depending on the case, refrain from carrying out your order. You may exercise the right of access, rectification, cancellation and, if applicable, manifest your desire NOT to receive any sort of advertising at any time. For such, you may:

– send written notification to mârgarette (ref LOPD), Idorem Producción y Gestión S.L., C/Can Pi, 19, 4º, 08908 L’Hospitalet de Llobregat, Spain, attaching a photocopy of your Taxpayer ID

– or send a message to store@margarettebcn.com with the subject LOPD, indicating your name, surname and customer number, along with the sentence(s) I DO NOT WANT TO RECEIVE ADVERTISING MATERIAL FROM mârgarette and/or I DO NOT WANT TO RECEIVE ADVERTISING MATERIAL FROM OTHER COMPANIES.

If you need any help in this sense, please, do not hesitate in contacting us. We want to serve you as you deserve and to make your visit to www.margarettebcn.com as pleasant as possible.

Idorem Producción y Gestión S.L.

mârgarette

B64799117

Can Pi, 19, 4o, 08908 L’Hospitalet de Llobregat

eshop@margarettebcn.com

 

READ THESE CONDITIONS CAREFULLY

 

These General Conditions will expressly regulate the relations that arise between mârgarette, marketed by Idorem Producción y Gestión S.L., Can Pi, 19, 4o, 08908 L’Hospitalet de Llobregat, Spain Taxpayer ID no. B64799117 (hereafter, “mârgarette”) and third parties (hereafter “Users”) who are registered as users and/or who acquire products from the online store at mârgarette’s official website (https://www.margarettebcn.com”, hereafter the “Store”).

  1. USER OBLIGATIONS

2.1 In general, the User agrees to use the Store, to acquire the Products and to use each of the Store’s services in a diligent manner, in compliance with the law, morals, public order and as stipulated in the General Conditions, and it shall also abstain from using them in any manner that could impede, damage or deteriorate the normal functioning of the Store by the Users which could damage the rights and properties of mârgarette, its providers, Users or, in general, any third party.

  1. PRODUCTS AND PRICES

3.1 mârgarette reserves the right to decide, at any time, the Products offered to Users through the Store. In particular, mârgarette may, at any time, add new Products to those offered or included in the Store, understanding that unless stated otherwise, these new Products will be governed as stipulated in these General Conditions/. Likewise, mârgarette reserves the right to provide or to facilitate access and use at any time, without prior notice, of any of the different classes of Products offered at the Store.

3.2 The Products included in the Store will correspond as faithfully as possible as permitted by web visualization technology for those Products actually offered. The characteristics of the Products and their Prices appear in the Store. The prices shown in the Store are in Euros and they include VAT, unless indicated otherwise.

  1. PROCEDURE AND METHOD OF PAYMENT FOR THE PRODUCTS

4.1 Within a maximum of twenty-four (24) hours, mârgarette will send an e-mail to the User, confirming the purchase. This e-mail will assign a purchase reference code, and it will detail Product characteristics, their prices, shipping costs and the data for the different payment options for the Products to mârgarette.

4.2 The User who acquires a product through the Store shall make the payment through the payment systems specifically detailed at the Store.

4.3 mârgarette will file the electronic documents, formalizing the contract, and it will forward a copy to the User when the purchase is made. The contract will be made in Spanish.

4.4 Confirmation of the order sent by mârgarette has no value as an invoice; only as proof of purchase. mârgarette will send the corresponding delivery note or invoice with the Product.

  1. CANCELLATION RIGHT

5.1 The user has the right to cancel by contacting mârgarette by e-mail at the following address: store@margarettebcn.com cancelling the purchase within a maximum of seven (7) workdays, counted from the date the Product is received. The Product should be sent back with a properly completed return sheet and a copy of the delivery waybill or invoice, duly filled out, with mârgarette incurring the direct costs for returning the Product. Returns will be made in compliance with the instructions mârgarette informs the User when replying to the notification of exercising the cancellation. The User should return the Product within a maximum of seven (7) days as long as mârgarette indicates the method of such return.

5.2 Cancellation entails returning the sum paid. For such, the customer shall indicate the credit card number and the cardholder’s name on the return sheet, so mârgarette can make the chargeback. The period for this chargeback will be stipulated by Law.

5.3 You may not exercise the right to cancellation when the Product is not returned in its original packaging and when the Product is not in perfect conditions.

  1. CUSTOMER SERVICE

CUSTOMER 6.1 For any incidence, complaint or exercising of rights, the User may send an e-mail to: store@margarettebcn.com .

  1. HOME DELIVERY SERVICE

7.1 The sales territory for the Store is exclusively within the country from which the purchase has been made, and the delivery service will be for the said territory. Products bought through the Store will be sent to the delivery address indicated by the User once payment has been approved, with the maximum delivery period being thirty (30) days as stipulated by default by Law.

7.2 The mârgarette delivery service is provided in collaboration with different logistics operators of renowned prestige. Postal Boxes, hotels or other non-permanent addresses will not be valid for orders.

7.3 Shipping costs are not included in Product prices. When the Product is purchased, the User will be informed of the exact shipping cost.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY

8.1 The User recognizes that for all Store elements and each of the Products, the information and materials contained therein, the brands, structure, selection, arrangement and presentation of content, and the computer programs used with them, are protected by mârgarette or third party intellectual and industrial property rights, and that the General Conditions do not attribute any other right other than those intellectual and industrial rights specifically considered herein

8.2 Unless authorized by mârgarette, or by third parties holders of the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, perform reverse engineering, distribute, rent, lend, make available, or permit public access through any type of public communication, any of those elements referred to in the above paragraph. The User shall employ the materials, elements and information to which he or she gains access by using the Store solely for his or her own needs, agreeing not to carry out, directly or indirectly, any commercial exploration of the materials, elements and information obtained from such.

8.3 The User shall abstain from avoiding or manipulating any technical devices established by mârgarette or by third parties in the Store.

  1. DATA PROTECTION

9.1 In compliance with Law 15/99 LOPD, we inform that your personal data and other information provided through the registration form, as well as stemming from transactions made, will be included and stored in a file for processing, as mârgarette property until cancellation is requested. Processing will be for developing and carrying out the sale, personalized care for the products and services acquired and improved customer service, as well as for promoting mârgarette’s own products and services and those of third parties associated with it. mârgarette will process these data with maximum confidentiality as their only and exclusive receiver, and it will not assign or inform third parties except for those indicated by the norm currently in effect. The user expressly authorizes mârgarette to send commercial communications and promotional offers and contests, including through electronic means, from mârgarette and aforementioned entities.

9.2 The User may exercise rights of access, rectification, opposition or cancellation, at any time, addressing them to mârgarette, Idorem Producción y Gestión S.L.,Can Pi, 19, 4o, 08908 L’Hospitalet de Llobregat, Spain, or by email to store@margarettebcn.com, attaching a copy of his or her Taxpayer ID no. of substitute document for identification.

9.3 The blanks marked with * on the registration form are obligatory. Not answering them will block the purchase of selected products.

  1. PASSWORDS

10.1 mârgarette will enable the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the website. The user will be exclusively responsible for safeguarding the passwords in the most absolute and strictest confidentiality, assuming, for such, all damages and consequences of any sort stemming from any breach or revelation of the secret. For security reasons, the password for telematic access to the services linked to the website may be changed at any time by the user. The User agrees to notify mârgarette immediately of any unauthorized use of his or her password, as well as of any unauthorized access by third parties.

  1. COOKIES

11.1 mârgarette uses cookies with the objective of improving its services, facilitating navigation, maintaining security, verifying User identity, facilitating access to personal preferences and following the User’s use of the Store. Cookies are files installed on the computer’s hard disk or the browser’s memory in a folder preconfigured by the User’s computer’s operating system for identification.

11.2 If the User does not want a cookie installed on his or her hard disk, he or she should configure the Internet browser program not to receive them. Likewise, the User can freely destroy the cookies. If the User decides to deactivate the cookies, the quality and speed of the service may diminish and access to some of the services offered by the Store may be lost.

  1. APPLICABLE LAW AND COURTS

The following general conditions are governed by Spanish law. Any controversy stemming from interpretation or execution that may arise related to the validity, interpretation, compliance or resolution of this contract will be submitted to the Jurisdiction and Competence of the Courts of the City of Barcelona, Spain, renouncing all others regardless of privilege, whenever applicable law so permits.